Joel on Software: Seven steps to remarkable customer service →
https://marco.org/2007/05/01/joel-on-software-seven-steps-to-remarkable-customer
Includes why Fog Creek has a 0% chargeback rate (step 7). Well, not anymore.
I’m Marco Arment: a programmer, writer, podcaster, geek, and coffee enthusiast.
https://marco.org/2007/05/01/joel-on-software-seven-steps-to-remarkable-customer
Includes why Fog Creek has a 0% chargeback rate (step 7). Well, not anymore.