https://marco.org/2007/07/11/ten-months-of-calling-customer-care-and-telling-us
Ten months of calling customer care and telling us how badly they hated us and threatening to cancel to get more credits… And one day we say, “Okay. We’ll credit your balance, waive your contracts and you’re free to be happy.” And then they don’t like the ink the letter was written with. Kills me.