Joel on Software: Even the Office 2007 box has a learning curve →
https://marco.org/2007/08/20/joel-on-software-even-the-office-2007-box-has-a
“From the comments on the web it seems I’m not the only one who couldn’t figure out how to open it. It seems like even rudimentary usability testing would have revealed the problem. A box that many people can’t figure out how to open without a Google search is an unusually pathetic failure of design.”