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From Christine: “As a former waitress who had to deal with ‘Secret Shoppers’ AND as a current teacher who is chained to The Almighty and Omniscient Test Scores, I can relate. And commiserate. Why don’t we trust our own intuitions anymore? When did we stop trusting them? True, there are merits to using data to make decisions. But numbers don’t tell the whole story. Never have, never will, not in the classroom, not in the bank or baseball field, or anywhere else. We are removing the human element at our own peril. “