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Grammar police

Regarding my Facebook grammar post, Montoya said:

No dummy, this means that Hernan has not chosen a gender on his/her profile, so Facebook has to use the gender-neutral “their.”

“Their” is gender-neutral, but it’s plural only. English has no gender-neutral singular version - only “his”, “her”, or “its”.

Technically, “his or her” works, but it’s awkward. Preferably, the sentence is reworded to avoid the need for this linguistic oddity when the noun has a gender (so “its” is wrong) but the gender is unknown.