I want to say “sorry” to our customers who were affected by our downtime. We promised you no downtime and we failed you. We will make it right. We are determined to restore your faith in us.
— Graham Weston, Rackspace Chairman. Every web host has occasional problems, and there’s still nobody else who even comes close to competing with Rackspace for professional, managed hosting. I still recommend them, and my sympathies go out to their employees who need to handle this.