How much is not talking to Bangalore worth to you? →
https://marco.org/2007/11/20/how-much-is-not-talking-to-bangalore-worth-to-you
“Apparently, it’s worth about $132 for 4 years to Dell.”
Interesting - charge extra for useful support. It’s a shame the PC hardware industry is such a mess with such low margins that they have to do this.