Consumerist: Confessions of an Apple Store employee →
https://marco.org/2008/04/29/consumerist-confessions-of-an-apple-store-employee
(thanks, Matt Falconieri)
A few interesting points, including this:
We aren’t allowed to speculate on anything that isn’t on apple.com. We can get fired if we even tell a customer that a 3G iPhone might come out.