My favorite shoes were understandably falling apart after being worn every day for 1.5 years. They got drenched yesterday in the rain, so I ordered a replacement pair from Zappos at about 4:30 PM with the free 4- to 5-day shipping.
Not only did they ship the same day, but they emailed me to say that they upgraded my shipping to Next Day Air for free: “It is simply our way of saying thank you for being our customer.”
And the new pair is waiting at my apartment door now.
Buy shoes from them.