Gotta give Rackspace credit
…for an impressive ability to keep screwing stuff up, even after we’ve moved our entire infrastructure to another host — except one server.
Rackspace: A drive died in the RAID array. he;lp
Me: OK, doesn’t this support hot-swap? Just replace the disk. We’ll tolerate the reduced disk performance during the rebuild.
Rackspace: Yes, you won’t have any downtime because this supports hot-swap.
[…]
Rackspace: OK, we replaced it, but we had to install a new driver, and we need to reboot the machine to complete the installation.
Me: Uh… why? (checks RAID status) The controller reports that everything’s rebuilt, online, and optimal with zero errors.
Rackspace, direct quotes now: “Yes, everything is up and operational, but the new drivers that were installed will not be effective until a reboot is performed.”
Me: “If everything is rebuilt and working perfectly well now without doing a reboot, why did we need the drivers to be updated? What will be different after the reboot?”
Rackspace: “I looked over the previous technicians information and from what you and I see it does look like it will be fine to continue running without a reboot.”
We used to pay an $500/month/server premium for this “service”.