Please describe your I.T. issue correctly →
https://marco.org/2008/07/21/please-describe-your-i-t-issue-correctly
My favorite one that I heard in my (fortunately past) days in IT:
- “The network is down.” This could mean anything. A file share might be slow or disconnected. The internet connection might be slow or down. They might be typing the wrong Windows login password. They might have just gotten a 404.
Glad those days are over.