https://marco.org/2008/12/18/when-you-call-b-h-you-speak-to-an-intelligent
When you call B&H, you speak to an intelligent, motivated, non-outsourced, English-speaking human in New York City, right in their store which is also their warehouse, who has great knowledge of the product line and the power to change things and get things done for great service.
It’s so sad that this is so unusual. The best way that I can support it is to shop there whenever I can. You should, too.
(Jared will probably reblog this and tell me to go to Calumet instead. I haven’t shopped there for anything yet, so I have no idea if they’re better. But B&H is definitely great — and I didn’t even talk about their awesome retail store and salespeople in this post.)