https://marco.org/2009/02/03/if-youve-ever-emailed-tumblr-support-you-know
If you’ve ever emailed Tumblr Support, you know how friendly Marc is. He’s really this nice. He ends every email with a smiley. Even the ones to us that nobody else will ever see. (Well, until now.)
I had to preserve this one, though. This is the only time I’ve ever seen Marc express any possible anger or frustration. (Air travel brings out the worst in people. This is apparently the worst of Marc.)
It’s pretty funny that it still ends with a smiley.