The majority of support emails and reviews have been from nice people who genuinely want to help, but they are overshadowed by 10-20% that aren’t. The anger, the sense of entitlement, and the overriding theme that I owe them something for daring to take up any of their time is sickening. It makes me angry at the world.
— David Frampton, author of Chopper 2, an excellent and challenging game that I, and many other family members, enjoyed on the iPad and iPhone.
David suggests that higher price points will escape these emails. He’s partially right — I don’t get nearly as many of them with Instapaper at $4.99, but I still get a handful, and they still bother me.