Boris at The Next Web:
It seems to me that Siri is slowly entering this area of ‘nice to show but not actually useful’. I know a quite few people with an iPhone 4S and I asked around a bit and they all almost regretfully acknowledge that they, in fact, don’t really use it anymore, once you get beyond the newness of it all.
Siri has two big problems:
- Managing people’s expectations: It’s quite good at the commands and tasks it was optimized for, but it can never understand what you mean as well as a human could.
Reliability: Siri’s service reliability seems to be getting worse over time — not misinterpreting what was said, but responding with an error indicating that the service can’t handle commands right now. Anecdotally, I’ve had about a 50% failure rate recently.
After a few failures when trying to use a feature, a lot of people will get permanently discouraged and just stop using it. Reliability is a very serious problem for Siri that I hope is getting the attention it deserves within Apple.
But I still use Siri. My wife still uses Siri. Last night at dinner, my friend used Siri. I don’t think Boris and his friends are a representative sample.