Adam Grossman’s response to “File A Bug” →
Five hours later, still with no response, I called up the Developer Telephone Support line to check on the status. Now, Apple has amazing phone support: no menu of options, no waiting on hold. You call and are immediately connected to a real live human being who seems to genuinely care about your problem. But their spectacular responsiveness is matched only by their complete inability to actually solve your problem. I’ve called them once before and had the same experience: they’re truly, terribly sorry (and I believe them!), but they just don’t have the authority to do anything about it. Not only couldn’t they get a technical support person on the line, they couldn’t even contact them. They couldn’t even check on the status of our ticket!